FAQ
🛒 Orders & Payments
Q: What payment methods do you accept?
A: We accept secure payments via credit/debit cards, PayPal, and Shopify Payments. All transactions are processed with encrypted technology for your safety.
Q: Can I modify or cancel my order after placing it?
A: If your order has not yet been dispatched, please email us at support@purrhavenltd.shop as soon as possible. Once shipped, we are unable to make changes.
🚚 Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we proudly ship across the United Kingdom and to selected international destinations.
Q: How much does shipping cost?
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UK: £5.99, free for orders above £50.
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International: £15, free for orders above £200.
Q: How long does delivery take?
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UK: 3–6 business days.
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International: 7–20 business days, depending on destination and customs.
📦 Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day free return and exchange policy. Items must be unused, in original packaging, and accompanied by proof of purchase.
Q: How do I start a return?
A: Simply email us at support@purrhavenltd.shop with your order number, and we will provide a prepaid return label.
Q: How long will my refund take?
A: Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
🎁 Products & Care
Q: Are your products handmade?
A: Many of our décor pieces — from bronze sculptures to ornamental accessories — are handcrafted or hand-finished to ensure uniqueness.
Q: How should I care for my items?
A: We recommend gentle dusting with a soft cloth. Avoid direct sunlight, excess humidity, or abrasive cleaners to preserve the finish.
📌 Other Questions
Q: What if my order arrives damaged?
A: Please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no extra cost.
Q: Do you offer gift packaging?
A: Yes, many of our items can be elegantly packaged for gifting. Please contact us before placing your order to confirm availability.
✨ Still Need Help?
If your question isn’t listed here, our customer care team is here to assist:
📧 Email: support@purrhavenltd.shop
📞 Phone: +44 1753 831972